We began our analysis by looking at eight online tax software providers:, H&R Block, TurboTax, LibertyTax, Jackson Hewitt, Credit Karma, TaxSlayer, and TaxAct.
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H&R Block’s Free Online version is best if you have a very simple tax filing that includes wages, limited interest income, earned income tax credit, child tax credit and unemployment income. 1099-G, Certain Government Payments (Unemployment Compensation).Here are some of the forms you can file for free: Programs such as and TaxSlayer limit their free filing option to users with annual incomes of $100,000 or less.įinally, it covers the widest variety of common filing scenarios among the competitors we evaluated, including most tax filing scenarios for parents, college students, retirees and employees. H&R Block has no income restrictions on who can file for free. Other software programs, like TaxAct and, offer free federal filing but then upsell you to a paid version to file your state taxes. What we love most is that you can file both your federal and state taxes for free. If you have simple taxes-a basic W-2 and few deductions, for example-H&R Block Free Online version is the best tax software for your needs. It offers great support options, including phone, chat and email. TaxSlayer Classic is best for users who value great customer service. While they were simple and didn’t provide a lot of detail compared to Jackson Hewitt, they’re useful for guiding you through the process. We also loved the helpful articles available throughout the program.
While TurboTax also scores very well in this category, we’ve chosen TaxSlayer because they offer less expensive tax expert consulting services. There are multiple ways to contact customer support for tax filing assistance, including phone, chat and email options. Even late on a Sunday afternoon, there was a short wait and the customer service representative provided clear and informative answers to our questions regarding tax expert assistance and pricing. The company’s customer service representatives were helpful and professional, and the hold time on customer service calls was less than 8 minutes. We were very impressed with TaxSlayer Classic’s customer support from the beginning of our analysis. It offers many bells and whistles, such as well-written, clear educational articles and tool tips to help guide you through the tax filing process. TurboTax Deluxe is a great option for someone who is a tax novice and needs help with filing their tax return.
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Its regular prices range from $64 to $125 (without promotions) for federal tax filing, plus an additional $40 per state tax return filed. TurboTax is more expensive than its competitors. Most filers won’t need to pay for these extras. TurboTax constantly tries to upsell you to “add-on” products, such as help and support packages to assist with audits, amended tax returns and one-on-one time with specialists. Two things to watch out for: Upsells and fees. In addition, support options offered throughout the software make TurboTax an ideal option for those who want to “do it yourself” but may need extra assistance with some things. The navigation menus clearly direct you to specific tax categories, such as income, deductions and credits. We found this extremely useful for someone who may need help understanding tax concepts. Along the way, it offers help topics you can select to learn more about each form, deduction or tax credit. The TurboTax platform asks you questions and guides you as you fill in personal and tax information, ensuring you complete all the forms necessary to finish your tax return. And the Q&A process that leads you through completing your tax return is far and away the clearest and most helpful offered by any competitor. TurboTax offers good customer service and great tools. If you need extra hand-holding and educational resources while filing your taxes, TurboTax Deluxe might be your best tax software option.
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